Return & Refund Policy
Welcome to our online store! We want you to be completely satisfied with your purchase. Please read the following return and refund policy carefully before placing your order. By ordering from us, you agree to these terms.
Return Policy (U.S.)
We accept returns within 30 days of receiving your order. If you are not fully satisfied with your purchase, you can return unused, unopened items for a full refund, provided the items meet the following conditions:
Return Conditions:
- The product must be unused and in its original condition.
- The product must have all original tags and be in its original packaging.
- A proof of purchase or order number is required.
How to Return:
- Contact Us: Please email us at support@pbin.shop to initiate the return process.
- Return Authorization: Once your return is approved, we will provide you with a return shipping label and clear instructions on how and where to send back the item.
- Packaging: Ensure the item is properly packaged to avoid damage during return shipping.
Note: Returns without prior authorization will not be accepted.
Return Shipping Costs
- Defective or Incorrect Products: If your product is damaged, defective, or you received the wrong item, we will cover the return shipping cost.
- Customer’s Change of Mind: If you purchased the wrong item, size, or no longer need the product, you are responsible for the return shipping costs.
Damaged or Problematic Items
Please inspect your order immediately upon receipt. If you find any defects, damages, or received an incorrect item, contact us right away so we can resolve the issue promptly.
If Your Item is Defective or Damaged:
- Replacement: We will send you a replacement product at no additional cost.
- Refund: You may choose a full refund for defective or damaged products.
Exchange Policy
We do not offer direct exchanges. To exchange an item, please return the product for a refund, and then place a new order for the correct item.
Refunds
Once we receive the returned item and confirm it meets the return conditions, we will process your refund to the original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process the refund.
Additional Information:
- 30-Day Return Window: Returns are only accepted within 30 days of receiving the product. Items returned after this period will not be refunded.
- Non-Returnable Items: Certain products (such as personalized items or those marked as non-returnable) may not be eligible for return. Please check product details before purchasing.
- Restocking Fee: For certain large or bulky items, a restocking fee may apply. We will inform you of any applicable fees when you request a return.
Contact Us
E-mail: support@pbin.shop
English Address:
No. 283, No. 203, Group 5, Shirong Community, Fulin Town, Hanyuan County, Ya’an City, Sichuan Province 625000 China
Chinese Address (中文地址):
中国，四川省雅安市汉源县富林镇市荣社区5组203号第283号工位 625000